Rappi Sucks Customer Reviews and Feedback

From Everything.Sucks

Rappi is an on-demand delivery startup headquartered in Colombia and operating in Colombia, Argentina, Brazil, Chile, Costa Rica, Ecuador, Mexico, Peru, and Uruguay.

An angry customer said this in a review "I often use RAPPI to order food and things for my girlfriend that lives in Colombia. However due to terrible service including no kind of customer service or support interface that is manageable I’ve decided to not use this app, instead I will be using domicilios. Other incidents include MANY times that orders are inaccurate, merchants do not have the flavor or kind of pizza/cake you ordered so they offer you something else instead, losing money due to cancel orders that have a charge to cancel, then that charge turns out to be the total price of the orders. Absolutely terrible app."

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Shopper (Former Employee) says

"Si no es por exagerar la peor empresa para trabajar no tienes Horario de comida ni puedes ir al baño una de las peores empresas para trabajarTodosTodo esta en contra"

Hunter (Former Employee) says

"No es una empresa organizada, crecimiento personal nulo que resulta en bajo motivación de colaboradores. Tiene demasiado fallos con sus clientes, tanto consumidores como restaurantes."

Nivel 4 (Former Employee) says

"Los rapitenderos no estamos muy contentos con los pagos por viajes ya que son mínimos."

Repartidor o Rapitendero (Current Employee) says

"en mi experiencia en la empresa es negativa dado que no dispongo de obra social art ni ropa adecuada de trabajo y sueldo es nulo"

Capacitador (Former Employee) says

"Rh no da la información de cuanto tiempo se labora, el horario que tenía era de 11 am a 10 pm de lunes a viernes, ademas que te dicen en entrevista que se trabaja uno que otro sábado, tres dias después de estar laborando te dicen que se trabajan sábado y domingo, en mi caso de 2 a 10 pm, asi como tampoco tienen un horario de comida, ni equipo de trabajo adecuado. No hay seguro hasta después de tres meses.No te dicen horarios de trabajo, pago miserable"

mensajero motorizado (Former Employee) says

"No hay beneficios laborales, es una empresa que promueve el trabajo precario"

Ingeniero en Sistemas (Former Employee) says

"ha ver les explico te piden todos tus documentos para saber quien eres exactamente pero en realidad no hay vinculación alguna con ellos no les importa el empleado de rapitendero no tiene nada rapintendero significa dueño de tu propio negocio y sin ellos no tienes negocio asi que no es mas que una aplicacion que promueve trabajos forzosos en condiciones deplorables y pagos muy miserablesComo no hay trabajo en colombia es una opción que tuvo aceptacióntodos"

Shopper (Former Employee) says

"Mais uma startup que paga de moderninha e colorida pra atrair colaboradores empolgados, no final não estão nem aí pra você. Níveis extremos de cobrança, feedback inexistente, processos internos de promoção que promovem pessoas que nem estavam participando. Uma rotatividade enorme de supervisores e outros colegas de campo. Cultura deixa muito a desejar.VrZero transparência"

Rapitendero (Former Employee) says

"Quedé muy desfraudado con rappi porque yo lo amo y me desconectaron injustamente."

Mensajería (Former Employee) says

"lo unico que adquiri de la empresa el conosimiento de reparticion y poderme desenvolver mas en las direccionesse trabaja sin jefe ni nadie que lo regañeno pagan un dia esacto ni consignan lo que uno realmente trabajo en el mes"

Hunter (Former Employee) says

"Mala experiencia en el edificio. Lo seguían construyendo mientras trabajábamos ahí.Seguro de 30, 000 adicional a las prestaciones de ley"

Shopper (Former Employee) says

"Es un buen trabajo y está bien pagado, pero hay detalles que se deben arreglar como; cualquier p3ndej0 puede ser supervisor ya que solo le hacen una evaluación escrita de 10 preguntas, te mandan a las tiendas que se les antoja en toda la ciudad a pesar de que en un inicio te dicen que solo estarás en una tienda especifica cerca de tu domicilio, si vas a sus oficinas de polanco tienes que soportar al viejo mam0n de bigote que está en la entrada que siempre hace las cosas difíciles para no dejarte pasar asi seas cliente de rappi o empleado."

Capacitador (Former Employee) says

"Salí por que los lideres se roban el dinero y quieren inculparle, JAMAS presentaron pruebas, no hay horario fijo, ni días de descanso justo, si les caes bien sobrevives, si no, te acosan hasta morir. En fin, no pierdan su tiempo."

repartidor en moto (Current Employee) says

"ganas dinero en tiempo libre sin necesidad de conectarte diariono es trabajo, solamente necesitas 200 pesos y sales un ratoes una ruleta, puede que salga o que no, debes estar todo el dia si quieres realmente ganar dinero, no salen pedidos seguidos"

Supervisor de Atendimento (Former Employee) says

"A empresa tem salários baixos, exige muito do funcionário, na época não tinha ponto e muitos faziam horas extras de 5 ou mais horas por dia. Falta de respeito pela diversidade.não hásalário baixo, péssimos benefícios, gerência incompetente"

Key Account Manager (Former Employee) says

"Ambiente de trabajo divertido, ritmo ágil, crecimiento acelerado para las cuentas. No hay tiempo para la familia, el crecimiento personal es rápido, funciona para postular a nuevas empresas de e-commerce, primcipalmente para startups."

Domiciliario (Current Employee) says

"Muy deficientes y despreocupados sobre sus rappitenderos"

Personal shopper (Former Employee) says

"Tienes que depender de un horario que envían a las 11 de la noche.Seguro y bonosQue por tonterías te quitan el bono"

AAA (Former Employee) says

"Pocas prestaciones, Nada de estabilidad laboral, la cabeza comercial del Norte, no ayuda, solo se dedica a gritar sin motivos, No existe un liderazgo en esa parte, la mayoria de las personas que levantaban el negocio se fueron a la competencia, por las mismas razones que yo. Pesimo el sistema de pago a clientes, conte con clientes que desde NOV 19 a Junio 20 no se les ha pagado sus ganancias, y nadie responde el motivo. A la posicion que entras es en la posicion que te quedaras toda la vida bajo el mando de Pachin si no eres su amigo que trajo de Cerveceria Modelo, nunca creceras o te correran.NominaTodo"

Rappitendero (Former Employee) says

"Si bien es cierto que el rappi trabaja por su cuenta y su tiempo libre, la relación tiempo-dinero es muy poca."

trnzr says

"English sorry. I subscribed to rappi prime trial and wanted to stop it, but they are very tricky, so they took money at the time when I couldn\'t notice so it was \"too late\". I write to this premium support they gave me and they tell me to wait for a second as they are looking for help. And... Cricket... Just nothing! It was one month ago. I already forgot about this chat and successfully unsubscribed from this shit service. And imagine today i recive a message from support! Boooom! They are sincerely sorry!!! For this inconvenience! 1 month ignore is the longest i had and I didn\'t expect to pay for this haha "

Tom says

"I signed up for a one month free trial of RappiPrime, their monthly subscription service. After 2 weeks I cancelled, well in advance of the next month's due date. Today I have been charged for this service to continue for another month. After trying to contact customer service I received absolutely no help, just very dismissive and generic copy and pasted replies. Also the food is almost always late and the app is buggy."

Natalie Fiorentino says

"I am done with rappi. The delivery guy yesterday had no change. Didnt let me pay with a card either. How are you gunna drive and delivery products and not carry change??? He said he can only do rappi credit. So 5k pesos in credit. I contact rappi and they said they cant do anything. Rappi charges u 1.6k-2.2k clp for their services. So in reality I didnt get my full amount of change back. I got 1.6-2.2k less. The customer service is disgusting, they just dont care."

Jay says

"Sucks to fire Rappi because I've really enjoyed their app for multiple years. But I've had enough with their terrible customer service. I've had problems getting responses from their customer service before, or had them try to not refund me the full amount for items that weren't included in my order (in Rappi it says the store sells an item, then the person picking up the food finds out they don't even sell that item. Rappi still tries to act like a criminal and refund me less than what the item costs until I call them out for it). Also just orders that never show up, only to find out they weren't ever going to make the delivery, but wasting like an hour and never telling me. I have to proactively contact them to find out why something isn't showing up. If anything goes wrong, they're completely useless

The last straw was Friday (4 days ago from this review). I ordered asian food. The Rappi came to my place and confirmed my name before he gave me the food. When I opened the packaging later, the food was for someone else, and it was a hamburger from some random restaurant. Reached out to Rappi with a photo minutes after I found out. Still haven't heard from them up until now 4 days later. This is with Rappi Prime, which is supposed to give you good service lol

It's kind of dumb to me because I was ordering daily and have given them tons of money, so why would they want to lose a loyal customer, but they don't seem to care at all about their customers. I uninstalled the app and did a chargeback on my credit card in order to get my refund. I gave them like 10 chances and they kept screwing up over the past couple years. I'm done

Just a side note, but I've also heard that you when you tip a Rappi through the app, they take a percentage of the tip. That just goes to show the overall greediness, stealing from the delivery people who barely make anything

It used to be a good app, now it sucks with many mistakes, greed, and terrible customer service. Uber might be greedy as well but at least they have people who respond to you quickly and they typically take responsibility when they screw up"

Finley Davis says

"All of the restaurants in my area just switched over to rappi instead of in-house delivery drivers and now the service area for these restaurants shrunk to a few KM .. now i cant order any of my favorite restaurants. I emailed rappi about this and they said. "It's a pleasure to greet you 🤗. We do not want you to be discouraged, we continue to grow to provide you with a better service in more areas of the country. We hope that soon we can be in your area doing everything for you.Have a great day!"
A copy and paste message that didn't give me a timeline or address my inability to order .. these people don't care at all"

Heri Nuñez says

"Rappi sucks food is always late and cold it's a waste of money unless you don't mind having to reheat your food before eating, absolutely the worst service. Nobody to reach out to when issues arise Rappi just passed the buck to delivery guy and him to restaurant. Ordering burgers and pizza shouldn't be difficult."

Robert Martin says

"I have used their services for grocery and restaurants in Merida , Yucatan. I now try to avoid them after so many service failures. On the last one, several items did not arrive although I paid for them . To me, this is theft but Rappi refuses to respond."

Glenn Williams says

"Horrible thieves. Food never arrives or arrives hours later . Horrible."

G G says

"Rappi attempted to charge me $10,000 for a hamburger.

In general, when Rappi works, it's convenient, but slightly expensive. I would like to continue to use them, but they are making it impossible for me and others living in Medellin who use Visa cards from US banks.

For reasons unknown, they often fail to convert Colombian pesos to US dollars prior to submitting the bill for payment to Visa.

As a result, a hamburger that costs 10,000 COP (about $2.60 USD) is sent by Rappi to Visa for $10,000 USD - not $2.60.

This then triggers a security alert from my bank and blocks my Visa card in addition to declining the Rappi charge. I then have to call the bank and straighten this out.

Rappi then adds insult to injury by ignoring the support ticket.

This happens frequently enough that I will use their competitor Domicillios delivery service for cash.

There is no excuse for such stupidity by their system administrator or lack of customer support.

I'm just glad that I didn't have $10,000 in my account at the time, or I'd be out that for a freaking hamburger. Good luck getting Rappi to refund your money."

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